TERMS OF SERVICE
1. Introduction
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet1.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet2.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet3.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet4.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet5.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet6.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet7.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet8.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet9.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-play01.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-fun01.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-best.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-game.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-gold.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-play.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-win.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
These Terms of Service (hereinafter referred to as the “Terms”) govern and regulate access to, and use of, the website lamabet-vip.com (hereinafter referred to as the “Website”, “We”, “Us” or “Our”, “Сompany”, “Operator”), together with all related, ancillary, and connected services (hereinafter collectively referred to as the “Services”).
You are hereby advised to carefully review these Terms, as they set forth material provisions governing Your rights and obligations in connection with the access to and use of the Website and constitute a binding legal agreement between you, as the customer (hereinafter referred to as “You”, “Your”, “Customer” and “the Player”), and Us.
By accessing and/or using the Website and the Services, you, whether acting as a guest or as a registered user holding an account (hereinafter referred to as the “Account”), expressly acknowledge, represent, and agree to be legally bound by our General Terms and Conditions (hereinafter referred to as the “General Terms”).
The General Terms incorporate by reference, and shall be deemed to include, without limitation:
- (i) these Terms;
- (ii) our Privacy Policy;
- (iii) Responsible Gambling and Self-Exclusion Policy;
- (iv) AML Policy
- (v); KYC Policy
- (vi) Bonus Policy;
- (vii) Cookies Policy; and
- (viii) any other policies, rules, guidelines, or codes of conduct as may be adopted and published by Us on the Website from time to time (collectively hereinafter referred to as the “Policies”).
The Service and the Website are owned and operated by 3-102-940953 SRL, a limited liability company registered in Costa Rica with company registration number 3102940953, having its registered address at San Pedro, Barrio Dent, Del Centro Cultural Costarricense Norteamericano, San José - Montes de Oca, Costa Rica (hereinafter referred to as the “Company” or the “Operator”).
The Website is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and operates under License No. ALSI-152406018-FI2. The Website has passed all regulatory compliance requirements and is legally authorized to conduct gaming operations for all games of chance and wagering activities
The Company has a subsidiary, Trustgreen LTD, which acts as a paying agent for 3-102-940953 SRL, with its registered address at Avlonos 1, Maria House, 1075 Nicosia, Cyprus, and registration number HE 455172.
The General Terms, together with the Policies and any amendments or modifications thereto as may be duly published on the Website from time to time, shall constitute the entire agreement between the Customer and Us in relation to the use of the Website and the Services.
2. Key Definitions
The following definitions are used in these Terms:
Account Balance - means the total amount of funds held in a Customer’s Account at any given time, including Real Money Balance, Bonus Balance, and any Winnings, subject to applicable terms, conditions, and restrictions set forth in these Terms.
Available Balance - refers to the portion of the Account Balance that is immediately available for gameplay and/or Withdrawal. It excludes any funds that are subject to active Wagering requirements, pending Bonuses, or other restrictions.
Bonus - means a promotional offer or benefit granted to the Customer by the Operator at its sole discretion, including but not limited to free funds, free spins, cashback, or other incentives, which may be used for wagering purposes in accordance with the Terms and Bonus Policy. Bonuses are not real money, do not constitute a Deposit, and may be subject to specific Wagering requirements, time limitations, or other conditions as defined by the Operator.
Bonus Funds - means non-withdrawable electronic credits or monetary values granted by the Operator to the Customer as part of a promotional offer or incentive. Such funds are intended solely for use in gaming activities on the Website and are subject to specific terms and conditions determined by the Operator, including, but not limited to, Wagering requirements, game restrictions, and expiry dates. The Customer acknowledges that Bonus Funds have no cash value, are not considered Deposits, and cannot be withdrawn or converted into real money unless all stipulated conditions are fully satisfied. The Operator reserves the right, at its sole discretion, to amend, suspend, or cancel Bonus Funds in accordance with the applicable Terms and Policies.
Bonus Abuse - refers to any activity that violates the fair use of promotional offers, including but not limited to, attempting to exploit loopholes in Bonus Policy, using multiple accounts, or engaging in gameplay strategies aimed solely at meeting wagering requirements without genuine risk.
Bonus Balance - means the portion of the Account Balance that represents promotional or Bonus Funds granted by the Operator, which may be subject to wagering requirements, restrictions, and other conditions before they can be converted to real money or Withdrawn.
Chargeback - means the reversal of a payment transaction initiated by the Customer or their payment provider. Chargebacks are subject to investigation by the Operator and may result in account suspension, forfeiture of Winnings, or other actions as per these Terms.
Customer Account (hereinafter referred to as the Customer Account or the Account) – means a personalized and secure section of the Operator’s online gambling platform, assigned to an individual Customer upon successful registration, which provides access to detailed information regarding the Customer’s gaming activity, transaction history, Deposit records, Real money balance, Bonus balance, and other relevant data. The Customer Account also contains identifying information necessary for the verification and authentication of the Customer in accordance with applicable legal and regulatory requirements.
Customer Support - refers to the service provided by the Operator to assist Customers with inquiries, complaints, technical issues, and other matters related to their Account or gaming experience.
Deposit - means a monetary transaction whereby the Customer transfers funds from an approved payment method to their Customer Account on the Website for the purpose of participating in gambling activities. Deposits shall be considered real money funds and shall form part of the Customer’s Real Money Balance. All Deposits must originate from a payment source legally owned and controlled by the Customer. The Operator reserves the right to apply verification procedures in accordance with applicable laws, regulations, and internal AML Policy and KYC Policy prior to accepting or processing any Deposit.
Deposit Methods - means the payment methods accepted by the Operator for adding funds to the Customer Account, which may include credit/debit cards, e-wallets, bank transfers, cryptocurrencies, or other methods as listed on the platform.
Inactive Account - means a Customer Account that has not recorded any login, Wager, Deposit, or withdrawal activity for a period specified by the Operator, after which certain restrictions or fees may apply as detailed in these Terms.
Promotional Offer - means any Bonus, free spins, cashback, or other incentive offered by the Operator to the Customer under specific terms and conditions aimed at enhancing the gaming experience.
Real Money Balance - refers to the portion of the Account Balance consisting of actual monetary deposits made by the Customer, as well as any Winnings derived from such Deposits. This balance is not subject to any wagering requirements and may be used for gameplay or Withdrawn, subject to these Terms and Verification Procedures.
Responsible Gambling - refers to the set of practices, tools, and policies implemented by the Operator to promote safe and controlled participation in gambling activities and to minimize potential harm associated with problem gambling.
Restricted Territory - refers to any country, jurisdiction, or geographic area from which the Operator does not accept Customers due to legal, regulatory, or operational reasons.
Self-Exclusion - means a voluntary request submitted by the Customer to temporarily or permanently suspend their access to the gaming platform, in accordance with the Operator’s Responsible Gambling and Self-Exclusion Policy.
Verification Procedures - refers to the processes and requirements implemented by the Operator to verify the identity, age, and residency of the Customer, as well as the legitimacy of transactions, in compliance with applicable laws and regulatory standards.
Wager - means a monetary stake placed by the Customer on the outcome of a gambling activity offered by the Operator through the Website, including but not limited to bets on casino games, slots, table games, or other games of chance. A Wager may be placed using funds from the Customer’s Real Money Balance, Bonus Balance (where permitted), or a combination thereof, subject to these Terms. Each wager represents the Customer’s voluntary decision to risk a specified amount in exchange for the opportunity to win a payout, prize, or bonus, as defined by the rules of the respective game.
Wagering Requirements - means the conditions that must be fulfilled by the Customer before Bonus Balance or Winnings derived from Bonus funds can be transferred to the Real Money Balance or Withdrawn. These requirements may include placing a specific number or value of Wager.
Withdrawal - means a request initiated by the Customer to transfer funds from their Real Money Balance to an external payment method approved by the Operator. Withdrawals are subject to Verification Procedures, wagering requirements (where applicable), and any applicable fees or limits as specified in these Terms.
Withdrawal Methods - refers to the payment methods available for Customers to withdraw funds from their Account, subject to verification and compliance with these Terms.
Winnings - means any monetary value or benefit lawfully obtained by the Customer through participation in gaming activities on the Website. This includes, but is not limited to, proceeds from successful Wagers, converted Bonus Funds, and prize payouts. All Winnings are subject to verification and may be Withdrawn only in accordance with these General Terms. The Operator may withhold or void any Winnings in cases of non-compliance, fraud, abuse, violation of applicable laws, and/or breach of these General Terms.
3. Eligibility
3.1 These Terms shall come into force immediately upon the Customer clicking the “Sign Up” button and successfully completing the registration of a Customer Account (as defined below) on the Website. By creating, opening, and/or registering an Account on the Website, You hereby represent and warrant to Us that You have read, understood, and accepted Our General Terms.
3.2 Upon registration of Your Account, You shall be deemed to have entered into a binding agreement with Us under the terms and conditions set forth in these Terms. By accessing and/or using the Website, the Services, any of the games, and/or Сustomer’s Account, You expressly acknowledge and agree that You are bound by Our General Terms and undertake to comply with them at all times.
3.3 You are required to read these Terms and Policies carefully and in their entirety prior to clicking the “Sign Up” button. If You do not agree with any provision of these Terms and Policies, You must not proceed with registration and must refrain from using the Website.
3.4 By creating an Account, You confirm that You fully understand, accept, and agree to be bound by these Terms and Policies, including any amendments or modifications that may be made by Us from time to time in accordance with these Terms.
3.5 Rules and explanatory materials regarding participation in any of the games, the operation and maintenance of Your Account on the Website, and other relevant information are made available through separate links on the Website. Such rules and explanatory materials are hereby incorporated into Our General Terms by reference and shall form an integral part thereof.
3.6 Any reference to “games” within Our General Terms shall include, without limitation, casino games and any other games which may from time to time be made available on the Website. We reserve the right, in Our sole and absolute discretion, to add, modify, or remove any games from the Website without prior notice.
3.7 We further reserve the right to revise, amend, or otherwise modify these General Terms, including any documents incorporated herein by reference, at any time and for any reason whatsoever. Any such amendments shall become binding and effective immediately upon their publication on the Website. It is Your sole responsibility to review the General Terms on a regular basis to ensure that You are aware of the current version. If You do not agree to the amended Terms, You must immediately cease using the Website, the Services, and/or the Games. Your continued use of the Website following the publication of any such amendments shall constitute conclusive acceptance of the Terms as amended. Any wagers placed but not settled prior to the effective date of such amendments shall be governed by the version of the Terms in effect at the time such bets were placed.
3.8. These Terms of Service shall constitute the primary governing instrument regulating the relationship between the Company and its Customers, the provision of the Company’s Services to the Customer, and the Customer’s access to and use of the Website. The Policies shall be deemed specialized instruments which serve to supplement and elaborate upon the Terms of Service with respect to particular legal and regulatory matters arising from the subject matter addressed therein. In the event of any provision of a Policy supplementing, clarifying, or interpreting the Terms of Service without creating a conflict therewith, such provision of the Policy shall prevail and take precedence over the corresponding provisions of the Terms of Service to the extent of such supplementation, clarification, or interpretation.
4. Your Obligations
You acknowledge and agree that, at all times when accessing the Website, registering a Customer Account, and/or using the Services:
4.1 You are at least 18 years of age, or have reached the legal age at which gambling or gaming activities are permitted under the law or jurisdiction applicable to You. We reserve the right to request proof of age documentation from You at any time.
4.2 You possess the legal capacity to enter into a binding agreement with Us. You must not access the Website or use the Services if You lack such legal capacity.
4.3 You are a resident of a jurisdiction where gambling is legally permitted. You are not a resident of any country where access to online gambling is prohibited for residents or any person within that country. It is Your sole responsibility to ensure that Your use of the Services complies with applicable law.
4.4 You have not been subject to any gambling exclusion or Self-Exclusion restrictions.
4.5 You do not have any previous Account that has been closed by Us for any reason.
4.6 You shall not use any VPN, proxy, or similar service or device to mask or manipulate the identification of Your actual location.
4.7 You are the authorized user of any Deposit Methods or Withdrawal Methods You use. For Deposits to and Withdrawals from Your Account, You shall only use payment methods that are valid and lawfully owned by You.
4.8 All payments to Us must be made in good faith. You shall not attempt to reverse any payment made to Us or take any action that would cause a Chargeback or reversal of a payment by a third party.
4.9 You acknowledge and accept that placing Wagers carries the risk of losing some or all funds deposited into the Services in accordance with these Terms, and You shall bear full responsibility for any such loss. All funds deposited to the Services must be from legitimate sources and must not be derived from illegal activity.
4.10 When placing Wagers, You must not use any information obtained in violation of any applicable laws or regulations in the jurisdiction where You were located at the time of placing the Wager.
4.11 You are acting solely on Your own behalf as a private individual and not on behalf of any third party or for any commercial purpose.
4.12 You are solely responsible for reporting and paying any applicable taxes in accordance with the relevant laws for any Winnings You receive from Us.
4.13 You must not attempt to manipulate any market or element of the Services in bad faith, or in any manner that would compromise the integrity of the Services or Us.
4.14 You shall act in good faith at all times in relation to Us and the Services, including with respect to all Wagers placed using the Services.
4.15 You, and if applicable, Your employees, agents, employers, or family members, are not registered as an affiliate in Our affiliate program.
5. Restricted Use
5.1 You must not use the Service:
5.1.1 If You are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to You) or if You are not legally able to enter into a binding legal agreement with Us or are acting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to You);
5.1.2 If You are a resident of one of the following countries or accessing the Website from one of the following countries, collectively referred to as Restricted Territories: Cuba, Iran, North Korea, Syria, Ukraine, Russian Federation, Burma (Myanmar), Côte d’Ivoire, Congo, Eritrea, Iraq, Lebanon, Liberia, Libya, Somalia, Afghanistan, Central African Republic, Ethiopia, Sudan, Venezuela, Yemen, Zimbabwe, Australia, Austria, Belgium, Belize, Bulgaria, Colombia, Comoros, Croatia, Curacao, Denmark, Estonia, Finland, France, Georgia, Germany, Italy, Netherlands, Panama, Portugal, Romania, Spain, Sri Lanka, United Kingdom, United States or its dependencies, Aruba, Bonaire, Saba, Statia, St. Martin, all FATF Blacklisted countries (which are not expressly enumerated in this list), or any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority, Cyprus, United Arab Emirates. This list is not exhaustive and can be amended from time to time.
5.1.3 If You reside in a country where access to online gambling is prohibited for residents or any person within that country.
5.1.4 To collect nicknames, e-mail addresses, and/or other information of other Customers by any means (e.g., sending spam, unsolicited emails, unauthorized framing, or linking to the Service);
5.1.5 To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
5.1.6 To promote unsolicited commercial advertisements, affiliate links, or other forms of solicitation, which may be removed from the Service without notice;
5.1.7 In any way which, in our reasonable opinion, could be considered an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
5.1.8 To scrape our odds or violate any of our Intellectual Property Rights; or
5.1.9 For any unlawful activity whatsoever.
5.2. We do not accept Сustomers from jurisdictions where online gambling is prohibited by law. It is Your duty to know whether online gambling is allowed in Your country of residence. Website is not liable for any offenses arising out of Your use of the VPN-services. If You use these programs to access the Website or games from a Restricted Territory, the Website is not liable for any claims that can arise because of using such services and accessing Restricted Territories.
5.3. We are not able to verify the legality of Service in each and every jurisdiction, consequently, You are responsible in determining whether Your accessing and using our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside.
5.4. The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries (including, for example, the USA, the United Kingdom, Cyprus, the Netherlands, etc.). We do not intend for our Website to be used for sports betting, gambling or other purposes by people who reside in countries or jurisdictions in which such types of activity are illegal. We are not able to verify the legality of service in each and every jurisdiction, consequently, You are responsible in determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside.
5.5 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of Deposits or receipt of any Winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by Us for the use of or subscription to betting, gaming or other Services in any jurisdiction in which such activities are prohibited by law. It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
5.6. You cannot sell or transfer Your Account to third parties, nor acquire a player Account from a third party. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, Winnings, Deposits, Wagers, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
5.7. You may not transfer funds between player accounts under any circumstances.
5.8. We may immediately terminate Your Account upon written notice if You use the Service for unauthorised purposes. We may also take legal action against You for doing so in certain circumstances.
5.9. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money funds without prior consent from the Company director or CEO. Should such activity be discovered, the Account(s) will be immediately terminated and all Bonuses/Winnings will be forfeited.
Without prejudice to the provisions set forth in Аrticle 3 of these Terms of Services, in the event the Customer is found to be in breach of clause 4.4, including but not limited to providing false, misleading, or incomplete information during registration or while using the Website or Services with respect to the existence of any active self-exclusion measures, gambling restrictions, or prohibitions - whether voluntarily initiated or imposed by any third party (including, without limitation, governmental authorities, gambling operators, or self-regulatory platforms) - the Company reserves the right, at its sole discretion and without prior notice, to take one or more of the following actions:
- Immediately suspend or permanently close the Customer’s Account;
- Void any active, pending, or unsettled bets;
- Revoke any Bonuses and/or Winnings associated with the Account;
- Withhold any withdrawal requests pending the outcome of an internal investigation.
The investigation period shall be up to fourteen (14) calendar days, subject to extension where reasonably necessary to ensure a full and fair determination of the facts. During this period, the Company may request the Customer to provide additional documentation, statements, or other evidence reasonably required to support the investigation.
Following the conclusion of the investigation, the Company may, at its sole discretion, determine to refund any remaining balance of the Customer’s Deposited Funds, subject to deductions for any losses, damages, administrative costs, processing fees, legal expenses, and other charges incurred by the Company as a direct or indirect result of the Customer’s breach of this сlause.
The Customer expressly acknowledges and agrees that the Company shall bear no liability whatsoever for any losses, damages, or adverse effects suffered by the Customer arising from such breach, including, without limitation, financial losses or health-related consequences.
6. Registration
You agree that at all times when using the Service:
6.1. We reserve the right to refuse to accept a registration application for a Customer Account at our sole discretion and without any obligation to communicate a specific reason.
6.2. Before using the Service, You must personally complete the registration form and read and accept these Terms. In order to start placing a Wager on the Service or request a Withdrawal, We may require You to become a verified Customer which includes passing certain Verification Procedures, in accordance with these Terms. We reserve the right to suspend Wagering or restrict Account options on any Customer Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti‑money laundering legal requirements. Additionally, You will need to fund Your Customer Account with a Deposit using the Deposit Methods set out on the payment section of our Website.
6.3. You have to provide accurate contact information, inclusive of a valid email address (hereinafter referred to as the “Registered Email Address”), and update such information in the future to keep it accurate. It is Your responsibility to keep Your contact details up to date on Your Account. Failure to do so may result in You failing to receive important Account related notifications and information from Us, including changes We make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide Us with the correct email address and to advise the Operator of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. The Operator shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Operator and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Operator will have his Customer Account suspended until such an address is provided to Us. We will immediately suspend Your Account upon written notice to You to this effect if You intentionally provide false or inaccurate personal information. We may also take legal action against You for doing so in certain circumstances and/or contact the relevant authorities who may also take action against You.
6.4. You are only allowed to register one Customer Account with the Service. Accounts are subject to immediate closure if it is found that You have multiple Customer Accounts registered with Us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on Your behalf. Such multiple Accounts practices may also be treated as Bonus Abuse if related to seeking or exploiting more than one Bonus or Promotional offer.
6.5. In order to ensure Your financial worthiness and to confirm Your identity, We may ask You to provide Us with additional personal information, such as Your name and surname, or use any third‑party information providers We consider necessary. Should any additional personal information be obtained via third‑party sources, We will inform You about the data obtained. All such collection will be part of our Verification Procedures.
6.6. You must keep Your password for the Service confidential. Provided that the Account information requested has been correctly supplied, We are entitled to assume that Wagers, Deposits and Withdrawals have been made by You. We advise You to change Your password on a regular basis and never disclose it to any third party. It is Your responsibility to protect Your password and any failure to do so shall be at Your sole risk and expense. You may log out of the Service at the end of each session. If You believe any of Your Account information is being misused by a third party, or Your Customer Account has been compromised, or Your password has been discovered by a third party, You must notify Us immediately. You must notify Us if Your Registered Email Address has been compromised, We may, however, require You to provide additional information/ documentation so that we can verify Your identity through our Verification Procedures. We will immediately suspend Your Account once We are aware of such an incident. In the meantime You are responsible for all activity on Your Account including third party access, regardless of whether or not their access was authorised by You.
6.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
6.8. When registering, You will receive the possibility to use all currencies available on the website. Those will be the currencies of Your Deposits, Withdrawals, and Wagers placed and matched into the Service as set out in these Terms. Some Deposit Methods or Withdrawal Methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
6.9. We are under no obligation to open a Customer Account for You and Website sign‑up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of a Customer Account for You and, should We refuse to open a Customer Account for You, We are under no obligation to provide You with a reason for the refusal.
6.10. Upon receipt of Your application, We may be in touch to request further information and/or documentation from You in order for Us to comply with Our regulatory and legal obligations, including under Our Verification Procedures.
7. Your Account
7.1. Customer Accounts may use several currencies; in this case all Account Balances and transactions appear in the currency used for the transaction.
7.2. We do not give credit for the use of the Service.
7.3. We may close or suspend a Customer Account if You are not or We reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give You prior notice. If We close or suspend Your Account due to You not complying with these Terms, We may cancel and/or void any of Your Wagers and withhold any money in Your Account, including any Deposits and including amounts in Your Real Money Balance and Bonus Balance.
7.4. We reserve the right to close or suspend any Account without prior notice and return all funds in Your Available Balance. Contractual obligations already matured will however be honoured.
7.5. We reserve the right to refuse, restrict, cancel or limit any Wager at any time for whatever reason, including any Wager perceived to be placed in a fraudulent manner in order to circumvent Our Wagering limits and/or our system regulations, or as part of Bonus Abuse.
7.6. If any amount is mistakenly credited to Your Account Balance, it remains our property and when We become aware of any such mistake, We shall notify You and the amount will be Withdrawn from Your Account Balance.
7.7. If, for any reason, Your Account goes overdrawn, You shall be in debt to Us for the amount overdrawn.
7.8. You must inform Us as soon as You become aware of any errors with respect to Your Account, including any discrepancy in Account Balance, Available Balance, Bonus Balance, Real Money Balance, Deposits or Withdrawals.
7.9. Please remember that gambling is purely for entertainment and pleasure and You should stop as soon as it stops being fun. Absolutely do not place any Wager You can’t afford to lose. If You feel that You may have lost control of Your gambling, We offer a Self‑Exclusion option. Just send a message to Our Customer Support using Your Registered Email Address that You wish to SELF‑EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case Your Account will be disabled until Your further notice, and You won’t be able to login to it.
7.10. You cannot transfer, sell, or pledge Your Customer Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of Accounts, Winnings, Deposits, Bonus, Bonuses, or Wagers, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
7.11. You may close Your Customer Account at any time by sending an email from Your Registered Email Address to Our Customer Support via the links on the Website. However, the following conditions apply:
7.11.1 You can only close Your Account if it has no remaining Account Balance (positive or negative) and no pending Withdrawal requests;
7.11.2 The closure of the Customer Account at the request of the Customer shall be permitted only upon the full and complete satisfaction of the wagering requirements set forth in Clause 11.2 herein, as well as the successful completion of all Verification Procedures and the Withdrawal process, including the withdrawal of any and all funds from the Real Money Balance. Upon the successful completion of the aforementioned conditions, the Customer may request the closure of the Customer Account by submitting a formal request to Customer Support at the designated address: support@lamabet.com
7.11.2 The closure of the Customer Account at the request of the Customer shall be permitted only upon the full and complete satisfaction of the wagering requirements set forth in Clause 11.2 herein, as well as the successful completion of all Verification Procedures and the Withdrawal process, including the withdrawal of any and all funds from the Real Money Balance. Upon the successful completion of the aforementioned conditions, the Customer may request the closure of the Customer Account by submitting a formal request to Customer Support at the designated address: support@lamabet10.com
8. Inactive Accounts
8.1. We will charge You a fee of €20 (or the equivalent in other currencies accepted on the Website) per calendar month (hereinafter referred to as the “Inactive Account Fee”) if: You have not logged into Your Customer Account, logged out from Your Customer Account, used the Service, or made any Wager in any section of the Service for six consecutive months or more (hereinafter referred to as the “Account Activity”); and Your Account has a positive Account Balance.
8.2. You will be notified that We will start charging You the fees after five months of inactivity, and You will always have the option to log in and Withdraw Your funds.
8.3. The Inactive Account Fee will be withdrawn from Your Account on a monthly basis to the extent that Your Account remains in credit, and only for the period during which there remains no Account Activity after the initial six-month period has passed. If the Inactive Account Fee is due to be withdrawn from Your Account and the Account Balance is less than €5.00 (or the equivalent in other currencies accepted on the Website), the Inactive Account Fee shall comprise the remaining funds in Your Account Balance.
8.4. Your Account shall be deemed an Inactive Account if it has not been accessed for six months.
If Your Account remains inactive for a period of twelve months, the Account Balance will be remitted back to the Customer. If You cannot be located, the funds will be retained by the Company.
To get information on how to reinstate closed or dormant Accounts or recover funds held on these Accounts, please contact Customer Support. You may close Your Customer Account by contacting Us via support@lamabet.com.
To get information on how to reinstate closed or dormant Accounts or recover funds held on these Accounts, please contact Customer Support. You may close Your Customer Account by contacting Us via support@lamabet10.com.
We shall return to You any and all funds from Your Customer Account.
The method of repayment will be chosen at Our absolute discretion. In order to ensure anti-fraud measures, prevention of laundering proceeds of crime, financing of terrorism, and abuse on the part of the Customer, We reserve the right to verify Your identity during the process of closing Your Customer Account.
This means that You will be required to undergo the Verification Procedures again in accordance with these Terms, AML Policy and KYC Policy. You agree to complete the Verification Procedures and provide the necessary documents and information within one month (thirty calendar days) after the request is made. We reserve the right to withhold payment and/or suspend Your Account until You provide the requested documents and information, and to permanently close Your Account if You fail to do so in time.
We reserve the right to close Your Customer Account and refund to You the funds from the Account Balance, subject to the deduction of relevant Withdrawal charges, at Our absolute discretion and without any obligation to state a reason or give prior notice.
9. Deposit of Funds
9.1. In order to participate in the Services, You shall be required to register a Customer Account using accurate and current information and to fund such an Account by means of a Deposit from a Deposit Method of which You are the lawful account holder. Should You employ a Deposit Method in respect of which You are not the lawful account holder, We reserve the right, in our sole discretion, to deem any such Deposit to the Account invalid, and any Winnings derived therefrom void, unless and until all requisite Verification Procedures and due diligence checks have been duly completed to our satisfaction.
9.2. All Deposits must be made exclusively from a bank account, payment system, e-wallet, or debit card, and (or) credit card registered in the Customer’s own name. Deposits made in a currency other than that supported by the Website shall be converted at the prevailing daily exchange rate as published by oanda.com, or at the exchange rate applied by our bank or designated payment processor, following which the corresponding amount shall be credited to the Customer Account. Certain Deposit Methods may impose additional currency conversion or processing fees, which shall be deducted from the Deposit. Applicable fees and charges relating to Deposits and Withdrawals are specified on the Website. The Customer shall remain solely responsible for any fees, charges, or commissions imposed by their own bank or third-party payment service providers.
9.3. Any Deposits or Withdrawals may be made only after successful completion of our Verification Procedures of the identity and approval of the Customer Account. The Deposits are unchargeable.
9.4. The Operator is not a financial institution and uses a third-party electronic payment processor to process credit and debit card Deposits; they are not processed directly by Us. If You Deposit funds by either a credit card or a debit card, Your Customer Account will only be credited if We receive an approval and authorization code from the payment issuing institution. If Your card issuer gives no such authorization, Your Account Balance will not be credited with those funds.
9.5. You agree to fully pay any and all fees, charges, penalties, and payments due to Us or to payment providers in connection with Your use of the Service, including those arising from Deposits, Withdrawals, or Wagers. You are fully responsible for any processing fees related to Deposits or Withdrawals, as well as any third-party fees (e.g., bank fees). You further agree not to make any Chargebacks, renounce, cancel, or otherwise reverse any of Your Deposits, and in such cases You will refund and compensate Us for the full amount of such Deposits, including any expenses incurred in the process of collecting them. Any Winnings resulting from Wagers using such reversed or Chargeback funds will be forfeited. You acknowledge and agree that Your Customer Account is not a bank account and is therefore not guaranteed, insured, or otherwise protected by any deposit or banking insurance system or by any similar system in any jurisdiction, including Your local jurisdiction. Furthermore, the Account does not bear interest on any of the funds held in it.
9.6. The minimum Deposit amount on our Website is 20 € (or the equivalent in other currencies accepted on the Website), and We reserve the right to change this amount at any time without prior notice.
9.7. The Customer shall Wager the Deposit in full, concerning the applicable Wagering Requirements, before the Withdrawal proceeds.
9.8. Upon making any subsequent Deposits, the Customer shall have an Available Balance for Withdrawal equal to the Account Balance minus the portion of Deposits that has not yet satisfied the applicable Wagering Requirements. Accordingly, the Available Balance for Withdrawal is calculated as the difference between the total Account Balance and the sum of all non-wagered Deposits.
9.9. The Available Balance for Withdrawal shall be calculated using the following formula:
Available Balance for Withdrawal = Real Money Balance – the total amount of all non-wagered Deposits.
9.10. If a Deposit is made in a manner that appears suspicious to the Website, the Operator shall have the right to refuse acceptance of such Deposit and/or to freeze the Customer Account.
9.11. If We mistakenly credit Your Customer Account with Winnings that do not belong to You, do not originate from Your own Wager, or are not generated through Your use of Services offered by Us, or if a Winnings is received as a result of a technical error, the amount credited shall remain our property. We reserve the right to immediately void any transactions and/or Withdrawals made using such funds. If the Customer Withdraws such funds before We become aware of the error, the mistakenly paid amount shall constitute a debt owed by the Customer to Us. In the event of incorrect Winnings being credited to the Customer, it is the Customer’s responsibility to immediately contact Our Customer Support via email or chat.
9.12. Funds originating from criminal and/or illegal and/or unauthorized activities must not be Deposited with Us.
9.13. If You Deposit using Your credit card, it is recommended that You retain a copy of transaction records and a copy of these Terms.
9.14. You acknowledge and agree that internet gambling may be restricted or prohibited by law in the jurisdiction in which You are physically present or domiciled. In the event that such legal restrictions apply, You are strictly prohibited from using any Deposit Method, including but not limited to credit or debit cards, to fund Your Customer Account or otherwise make Deposits on the Website. It is Your sole responsibility to ensure that Your use of the Services, including participation in any gambling activities and the use of any Deposit Methods, complies with all applicable laws, regulations, and legal requirements of the jurisdiction in which You reside or access the Services. The Operator disclaims all liability in this regard.
10. Verification Procedures and Know Your Customer (KYC) Policy
10.1 Customer Warranties
The Customer hereby represents and warrants that:
10.1.1 the name, residential address, and other identifying details provided during the registration of the Customer Account are true, complete, and accurate; and
10.1.2 the Customer is the lawful owner of all funds Deposited into the Customer Account, and such funds are derived from legitimate sources not connected with any unlawful or unauthorized activity.
10.2 Verification Authorization
By agreeing to these Terms, the Customer authorizes the Operator to conduct any and all Verification Procedures it considers necessary, whether on an ongoing basis or as required under applicable law, by regulatory authorities, financial institutions, or internal policies (hereinafter referred to as the “Checks”).
Such Checks are carried out to confirm the Customer’s identity, validate the source of funds, and ensure full compliance with anti-money laundering (AML), counter-terrorism financing (CTF), and other legal obligations.
The Customer agrees to provide, upon request, any additional documentation or information related to their identity, transactions, or Deposits made to the Customer Account, including in response to inquiries by payment processors or regulators.
10.3 Provisional Restrictions During Checks
During the performance of any Checks, the Operator reserves the right to impose temporary or ongoing restrictions on the Customer Account, including, but not limited to, the suspension of access to certain services or features of the Website, and/or the ability to initiate Withdrawals.
These restrictions may remain in place until such Checks are completed to the Operator’s satisfaction. The Operator may, at its sole discretion, re-perform such Checks at any time for regulatory, security, or internal business purposes.
For any questions or complaints regarding such restrictions, the Customer may contact Customer Support at: support@lamabet.com
For any questions or complaints regarding such restrictions, the Customer may contact Customer Support at: support@lamabet10.com
10.4 Submission of Supporting Documentation
In certain circumstances, and at the sole discretion of the Operator, the Customer may be required to submit additional documentation to complete the Verification Procedures, including but not limited to:
- A notarised or legally certified copy of a valid government-issued photo identification document;
- Proof of residential address (e.g., recent utility bill, bank statement, or tenancy agreement);
- Full details of the payment method used to Deposit funds;
- Bank statements or financial institution references; and
- Documentation evidencing the legal origin of the funds used for gambling purposes.
Until all required documentation is received and verified to the satisfaction of the Operator, the Operator may suspend or restrict the Customer Account, and/or any associated activity.
Where the Operator reasonably suspects that the Customer has provided false, misleading, or fraudulent information, it reserves the right to retain any Deposits held in the Customer Account and/or permanently close the Account in accordance with these Terms.
10.5 Underage Gambling
It is strictly prohibited, and may constitute a criminal offense, for individuals under the Relevant Age (18 years or older, or higher where required by applicable law) to register or use the Website.
If the Operator is unable to verify that the Customer has reached the Relevant Age, the Customer Account may be suspended pending satisfactory proof of age.
If it is determined that the Customer has engaged in gambling while underage, then:
10.5.1 the Customer Account shall be immediately and permanently closed;
10.5.2 all Wagers placed while underage shall be voided, and any associated Deposits shall be refunded to the original Deposit Method, where practicable;
10.5.3 such Deposits shall be returned in full, subject to deduction under Clause 10.5.4; and
10.5.4 all associated Winnings accrued while underage shall be forfeited and deducted from the refund. Any Withdrawn Winnings must be returned to the Operator upon request.
10.6 Document Submission Guidelines for Age Verification
To ensure successful completion of age verification, the following guidelines must be observed:
- Each document must be submitted as a separate image file;
- Photo captures are preferred. Scanned images must be in .jpeg format;
- Only the first 6 and last 4 digits of the payment card should be visible. The CVV code must be hidden;
- All images must be clear, unobstructed, and legible;
- Avoid glare, poor lighting, and flash reflections.
These requirements are mandated under applicable laws and the Operator’s Responsible Gambling obligations.
10.7 Purpose of Verification (KYC)
As part of the registration process and to ensure legal compliance, the Operator is required to verify that the Customer is of legal gambling age and confirm their identity, in accordance with Know Your Customer (KYC) obligations.
Such verification is an essential part of the Operator’s AML, KYC, and Responsible Gambling Policies.
10.8 Required Documentation for Verification
To fulfil KYC obligations, the Customer may be required to submit one or more of the following:
To verify age (one of the following):
- Valid passport (strongly preferred);
- National driving licence;
- Government-issued national ID card;
- Birth certificate (processing may take up to 24 hours);
- Payment card (first 6 and last 4 digits visible; CVV hidden).
Note: The Operator will not collect or store payment card data unless it is fully compliant with PCI DSS standards.
To verify identity and address (as applicable):
- Signed credit agreement;
- Recent utility bill (issued within the last 6 months);
- Recent bank statement (issued within the last 6 months).
All documents must be current, legible, and in acceptable condition.
10.9 How to Submit Verification Documents
Documents may be submitted via the following methods:
(a) Via the Website (recommended):
Upload documents using the secure upload tool available in the Customer Account section.
(b) Via Email:
- Take a clear photo or scan of each document and save it in .jpeg format;
- Log in to the email address associated with the Customer Account;
- Compose an email to:
- Attach all relevant documents;
- Include the Customer Account number or username in the subject line;
- Click “Send”.
10.10 Information Required at Registration
Upon registering for a Customer Account, the Customer must provide the following details:
- Full legal name and valid contact information: сomplete permanent address, telephone number, email address;
- Date of birth (must confirm the Relevant Age);
- Nationality;
- A unique username and a secure password (may include letters, numbers, underscores, and hyphens);
- Preferred gaming currency and Deposit limits;
- A security question and corresponding answer.
The registration system will validate the information in real-time. Any inconsistencies must be corrected prior to completion of the “Create My Account” process.
10.11 Geographic Restrictions and Account Access
Due to applicable legal and regulatory requirements, access to the Customer Account may be restricted or unavailable if the Customer is located within a Restricted Territory.
The list of Restricted Territories and restricted game providers is subject to change at the Operator’s sole discretion and may be updated periodically.
11. Withdrawal of Funds
11.1. You may Withdraw any unutilized and cleared funds held in Your Account by submitting a Withdrawal request in accordance with our Withdrawal conditions. The minimum Withdrawal amount depends on the Withdrawal Method You decide to use and will appear when choosing the method.
11.2. Each Deposit and/or Bonus must be Wagered at least three (3) times (i.e., the Customer must place Wagers totaling no less than three times the deposited amount) before any Withdrawal of funds associated with such Deposit and/or Bonus shall be permitted. In the event that multiple Deposits have been made without corresponding gaming activity, the Customer shall be required to Wager the cumulative amount of all such Deposits prior to initiating a Withdrawal. Failure to meet these Wagering Requirements entitles Us, at our sole discretion, to apply a processing fee to both the Deposit and the Withdrawal transactions.
11.3. Withdrawal Verification, Methods and Conditions:
(a) You may, at any time, be required to undergo additional Verification Procedures and to provide Us with further information and documentation in order for Us to process a Withdrawal request. Withdrawal requests may take up to ninety-six (96) hours to process, and additional processing fees may apply depending on the Withdrawal Method used. We reserve the right to impose a Withdrawal fee or apply Withdrawal limits depending on the Withdrawal Method utilized.
(b) Withdrawals may be processed via bank transfer or to the Withdrawal Method most recently used for a Deposit. Withdrawals shall be executed solely in the name of, and to the account of, the registered Customer. No Withdrawal shall be permitted to a third party under any circumstances.
(c) We shall use reasonable efforts to accommodate Your request regarding the preferred Withdrawal Method and currency of Withdrawal in circumstances where You are unable to use the last used Deposit Method. Notwithstanding the foregoing, in certain cases, the currency of Your Withdrawal may differ from the currency of Your Deposit or the currency requested by You. Any currency conversion shall be carried out at Our sole discretion, applying a conversion rate determined by Us in accordance with these Terms.
(d) In the event that Your activity and/or identity appears to Us suspicious or fraudulent, We may conduct Enhanced Due Diligence (EDD) Verification Procedures, which may include, without limitation:
- i. submission of valid identity documents;
- ii. provision of proof of Account ownership;
- iii. submission of proof of residence (such as a utility bill, telephone bill, or bank statement);
- iv. submission of one or more selfies for verification purposes;
- v. completion of telephone verification;
- vi. any additional Verification Procedures as required to comply with Our AML Policy and KYC Policy.
(e) We may, at Our sole discretion, permit Withdrawals to a Withdrawal Method other than that from which Your original Deposit originated. Such Withdrawals shall always remain subject to the EDD Verification Procedures outlined herein.
(f) We reserve the right, at Our sole discretion, to refuse, suspend, or limit any Withdrawal request if You fail to comply with the Verification Procedures set out herein, or if, in Our reasonable opinion, the Withdrawal may contravene any applicable law, regulation, or regulatory requirement. We further reserve the right not to disclose the reasons for such refusal.
(g) By submitting a Withdrawal request, You acknowledge and agree that We may implement additional security measures to verify Your identity, source of funds, and compliance with all regulatory obligations prior to processing the Withdrawal.
11.4. We are not responsible in the event that You specify an incorrect wallet address or fail to update Your wallet address in Our system after You stop using or lose access to the previously saved address.
11.5. After funds have been Withdrawn from Your Account, You are solely responsible for any freeze or confiscation that may arise due to the Terms of Your exchange or wallet provider restricting transactions from gambling websites. Always read and understand the Terms of Your exchange or wallet provider and use them at Your own risk.
11.6. Before any Withdrawals are processed, Your behavior on the Website and/or usage of the Games may be reviewed for any irregular use of vulnerabilities. Should We deem that irregularities have occurred or a vulnerability has been exploited, We reserve the right to withhold any Withdrawals, confiscate all Winnings and Bonuses, and block Your Account.
11.7. All transactions are monitored by Our security department. Prevention of money laundering is one of the top priorities of Our security department. We shall report any suspicious transactions to the relevant authority. We reserve the right to suspend, block, or close a Customer Account, confiscating any funds or refunding the Customer at Our sole discretion if required to do so in accordance with applicable law to prevent money laundering.
11.8. If a Customer's Account is blocked (whether permanently or temporarily), Customer Support (and/or any other eligible department of the Website) cannot accept any Withdrawals or perform any other actions related to the Customer Account.
11.9. For avoidance of doubt, Your Account shall not be used by You as a bank account. Should We become aware of Deposits into and Withdrawals (including Chargebacks) from Your Account without corresponding gaming activity (i.e. Wagers), We reserve the right to deduct an administration fee (whether or not We close or suspend the Account). Funds deposited in Your Account shall not accrue interest. The time period within which You can expect Your Withdrawal to reach Your personal bank account depends on the operations of the respective payment service provider or bank. For the avoidance of doubt, upon Your request, We can confirm the payout of the funds requested by You, if necessary.
11.10. To the extent required by Your local law, tax authorities, or other competent authorities, You are responsible for reporting Your Winnings and losses arising from the Services.
11.11. In the event that You wish to Withdraw funds from Your Account, but Your Account is inaccessible, Inactive Account, locked, or has been closed for any reason, you are required to contact Our Customer Support. The Operator shall not be liable for any delay or inability to process such Withdrawal requests unless and until You have complied with this requirement.
11.12. The maximum withdrawal amount processed to a player is 1,000 € per day, 2,000 € per week and 8,000 € per month (or the equivalent in other currencies accepted on the Website), unless otherwise specified in these Terms and/or amendments, and/or additional provisions herein.
By placing Wagers the maximum withdrawal amount processed to a player is €1,000 per day (or the equivalent in other currencies accepted on the Website), €2,000 per week (or the equivalent in other currencies accepted on the Website) and €8,000 per month (or the equivalent in other currencies accepted on the Website), unless otherwise specified in these Terms and/or amendments, and/or additional provisions herein.
In the event that Winnings exceed €8,000 (or the equivalent in other currencies accepted on the Website), the Company reserves the right to distribute the Withdrawal in monthly installments of up to €8,000 (or the equivalent in other currencies accepted on the Website) until the full amount has been Withdrawn.
11.13. Any pending Withdrawal requests made by a Customer shall be included in the calculation of the daily Withdrawal limit. If a pending Withdrawal request remains unfulfilled, its amount will be included in determining whether the standard daily Withdrawal limit of €1,000 (or the equivalent in other currencies accepted on the Website) has been reached.
Withdrawal requests shall be processed in the order of priority, determined by the time of submission, with the earliest withdrawal request being executed first.
11.14. Approval and Processing Time: Withdrawal requests shall generally be processed within five (5) business days, subject to the fulfillment of all conditions necessary for the execution of the Withdrawal and the absence of any breaches by the Customer of the General Terms and Policies. The Customer may, at their discretion, cancel the Withdrawal request prior to its final processing and completion.
11.15. Please note that We cannot guarantee successful processing of Withdrawals or refunds in the event You breach the restricted use policy stated in Clauses 4.3 and Article 5.
12. Payment Transactions and Processors
12.1. You are fully responsible for paying all monies owed to Us. You must make all Deposits to Us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse Us for any Chargebacks, denial or reversal of payment You make and any loss suffered by Us as a consequence thereof. We reserve the right to also impose an administration fee of €50.00 (or the equivalent in other currencies accepted on the Website), or currency equivalent per Chargeback, denial or reversal of payment You make.
12.2. We reserve the right to use third‑party electronic payment processors and/or merchant banks to process payments made by You and You agree to be bound by their Terms provided they are made aware to You and those Terms do not conflict with these Terms.
12.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
13. Bonuses and Promotions
13.1. A Bonus constitutes a discretionary promotional feature forming part of gameplay, during which the Customer may be granted the temporary ability to perform additional gaming actions utilizing Bonus Funds, as determined solely by the Operator.
13.2. Bonus Funds allocated to the Bonus Balance shall:
- not be treated as part of the Customer’s Deposit or Real Money Balance;
- not be redeemable or Withdrawable in funds or any monetary equivalent;
- be utilized exclusively for the purpose of Wagering within the course of the respective game session.
13.3. All Bonuses credited to a Customer’s Account are subject to mandatory Wagering Requirements as specified in the applicable Bonus Policy and/or Terms. Until such Wagering Requirements are satisfied in full, any attempt to withdraw Bonus Balance or Winnings derived from it may be denied.
13.4. The Operator retains full discretion to offer, modify, suspend, or revoke Bonuses at any time, in accordance with its internal Bonus Policy and without prior notice, subject to applicable law and regulatory requirements.
13.5. The Customer retains the right to accept or decline any Bonus offer. Activation and use of Bonuses shall be entirely voluntary and initiated by the Customer, subject to the applicable Bonus Policy.
13.6. The allocation, usage, and expiration of Bonus Funds shall be automatically tracked and administered by the Operator’s technical and back‑office systems.
13.7. Bonus Funds shall not, under any circumstances, be deemed to constitute personal property, income, or a financial instrument of the Customer. Bonuses do not have an intrinsic cash value and shall be used solely for the purposes outlined in these Terms and the Bonus Policy.
We may, at our sole discretion, offer Bonuses and promotions to Customers from time to time. Such offers will be subject to the Bonus Policy and specific terms, which will be clearly communicated at the time the offer is made. Customers are strongly advised to carefully read and understand these Terms before accepting any Bonus or promotion.
13.8. If You decide to accept any of our Promotional Offers or Bonuses by entering a Bonus code during a Deposit, You agree to the Bonus Policy and the terms of the specific Bonus.
13.9. The Operator reserves the right, at its sole discretion, to void, withhold, or reclaim any Bonuses, Winnings, or other benefits awarded as a result of Bonus usage, in the event that it has reasonable grounds to suspect or determine that You have violated the Bonus Policy. Such violations may include, without limitation, the creation of multiple Accounts, Bonus Abuse, or any conduct aimed at obtaining an unfair advantage.
14. Errors
14.1. In the event of an error or malfunction of our system or processes, all Wagers are rendered void. You are under an obligation to inform Us immediately as soon as You become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or Withdrawals or Deposits made to You as a result of a defect or error in the Service, We will not be liable to You or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and We reserve the right to void all games or Wagers in question and take any other action to correct such errors.
14.2. We make every effort to ensure that We do not make errors in posting betting lines. However, if as a result of human error or system problems a Wager is accepted at odds that are: materially different from those available in the general market at the time the Wager was made; or clearly incorrect given the chance of the event occurring at the time the Wager was made, then We reserve the right to cancel or void that Wager, or to cancel or void a Wager made after an event has started.
14.3. We have the right to recover from You any amount overpaid and to adjust Your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where We enter a result of an event incorrectly. If there are insufficient funds in Your Account Balance, We may demand that You pay Us the relevant outstanding amount relating to any erroneous Wagers. Accordingly, We reserve the right to cancel, reduce or delete any pending Wagers, whether placed with funds resulting from the error or not.
15. Rules of Play, Refunds and Cancellations
15.1. The winner of an event will be determined on the date of the event's settlement, and We will not recognize protested or overturned decisions for Wagering purposes.
15.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, We will only reset/correct the results due to human error, system error or mistakes made by the referring results source.
15.3. If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded.
15.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count, if played.
15.5. If a result cannot be validated by Us, for instance if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our election, the Wagers on that event will be deemed invalid and Wagers refunded.
15.6. Minimum and maximum Wager amounts on all events will be determined by Us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Customers Accounts as well.
15.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate Wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested Wagers were accepted.
15.8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
15.9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any Wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.
15.10. If an event is posted by Us with an incorrect date, all Wagers have action based on the date announced by the governing body.
15.11. If a team is using stand-ins, the result is still valid as it was the team's choice to use the stand-ins.
15.12. The Company reserves the right to remove events, markets and any other products from the Website.
15.13. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES
16. Communications and Notices
16.1. All communications and notices to be given under these Terms by You to Us shall be sent using a Customer Support form on the Website.
16.2. All communications and notices to be given under these Terms by Us to You shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address We hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
16.3. All communications and notices to be given under these Terms by either You or Us shall be in writing in the English language and must be given to and from the Registered Email Address in Your Account.
17. Limitation of Liability and Force Majeure
17.1 Your access to and use of the Website and any related Services are at Your sole risk, discretion, and option. The Operator undertakes to provide the Services with reasonable skill and care, substantially as described in these Terms; however, no other warranties or guarantees, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability, are made.
17.2 The Operator shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, losses, or expenses of any kind, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or reputation, whether arising in contract, tort (including negligence), strict liability, or otherwise, arising out of or in connection with Your use, inability to use, or misuse of the Services. This exclusion applies even if the Operator was advised of the possibility of such damages.
17.3 Without limiting the foregoing, the Operator, together with its group companies, Payment Processors, affiliates, officers, directors, agents, employees, contractors, and suppliers (collectively hereinafter referred to as the “Indemnified Parties”), shall have no liability to You, whether in contract, tort (including negligence), strict liability, or otherwise, for any:
17.3.1 Loss of, corruption of, or inability to access or use data, including but not limited to loss of Customer Account data, transactional records, or user-generated content;
17.3.2 Loss of profits, revenue, or anticipated savings, whether direct or indirect;
17.3.3 Loss of business opportunity or anticipated business advantage;
17.3.4 Loss of or damage to goodwill, reputation, or brand value;
17.3.5 Business interruption, downtime, or operational delays;
17.3.6 Any indirect, special, incidental, consequential, exemplary, or punitive damages, including but not limited to loss of use, loss of business, or loss of anticipated savings, even where such losses were foreseeable or the Operator was advised of the possibility thereof.
This limitation of liability shall apply to all claims arising under or related to these Terms or Your use of the Services, including but not limited to claims arising from errors, omissions, bugs, viruses, delays, failures of performance, or unauthorized access.
17.4 You acknowledge that the Indemnified Parties shall not be liable for any errors or inaccuracies in the content, software, or data provided as part of the Services, including but not limited to typographical, technical, or human errors in odds, markets, or any other information.
17.5 The Operator reserves the right, at its sole discretion, to void or adjust any affected Wagers, transactions, or entries resulting from such errors or inaccuracies without incurring any liability.
17.6 It is Your sole responsibility to promptly notify the Operator of any errors or discrepancies in Your Customer Account. Any incorrectly credited or debited funds shall be deemed invalid and must be returned immediately. The Operator reserves the right to reverse or void any such transactions.
17.7 You agree to indemnify, defend, and hold harmless the Indemnified Parties from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from Your breach of these Terms or Your use of the Services.
17.8 The Operator shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, power outages, labor disputes, government actions, regulatory restrictions, telecommunications failures, or third-party disruptions. In such cases, the Operator reserves the right to suspend or cancel affected Services without liability.
17.9 The Operator does not guarantee refunds or reimbursements except for unused funds that were not placed as stakes in any Game or Wager.
18. Liability
18.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) Your OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF Your COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
18.2 IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE WAGERS YOU PLACED VIA YOUR CUSTOMER ACCOUNT IN RESPECT OF THE RELEVANT WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
18.3 WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
19. Gambling By Those Under Age
19.1. If We suspect that You are or receive notification that You are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to You) when you placed any Wagers through the Services, Your Customer Account will be suspended (locked) to prevent You placing any further Wagers or making any Withdrawals from Your Customer Account.
We will then investigate the matter, including whether You have been Wagering as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to You). If having found that You:
(a) are currently;
(b) were under 18 years or below the majority age which applies to You at the relevant time; or
(c) have been Wagering as an agent for or at the behest of a person under 18 years or below the majority age which applies:
- all Winnings currently or due to be credited to Your Customer Account will be retained;
- all Winnings gained from Wagering through the Services whilst under age must be paid to Us on demand (if You fail to comply with this provision, We will seek to recover all costs associated with recovery of such sums); and/or
- any Deposits in Your Customer Account which are not Winnings will be returned to You or retained until You turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for Deposits to Your Customer Account which we covered.
19.2. This condition also applies to You if You are over the age of 18 years but You are placing Your Wagers within a jurisdiction which specifies a higher age than 18 years for legal Wagering, and You are below that legal minimum age in that jurisdiction.
19.3. In the event We suspect You are in breach of the provisions of this clause or are attempting to rely on them for a fraudulent purpose, We reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
20. Responsible Gaming/Gambling
20.1 For Customers who wish to restrict their gambling, We provide a voluntary Self-Exclusion policy that enables You to close Your Customer Account or restrict Your ability to place Wagers or play games on the Website for a minimum period of six months. Once Your Customer Account has been Self-Excluded, You will not be able to reactivate it under any circumstances until the expiry of the selected period. Upon expiry of the Self-Exclusion period, You may resume using the Services by contacting support@lamabet.com.
20.1 For Customers who wish to restrict their gambling, We provide a voluntary Self-Exclusion policy that enables You to close Your Customer Account or restrict Your ability to place Wagers or play games on the Website for a minimum period of six months. Once Your Customer Account has been Self-Excluded, You will not be able to reactivate it under any circumstances until the expiry of the selected period. Upon expiry of the Self-Exclusion period, You may resume using the Services by contacting support@lamabet10.com.
20.2 If You are concerned about Your gambling behaviour, the following guidelines may be useful:
20.2.1 Try to establish limits for the amounts You want to Wager or Deposit.
20.2.2 Consider in advance how long You want a Wagering session to last, and monitor the time accordingly.
20.2.3 Try not to let gambling interfere with Your daily responsibilities.
20.3 Please note that gambling is not recommended if You are recovering from any form of dependency or are under the influence of alcohol, drugs, or certain prescription medications.
20.4 Remember that gambling is a form of recreation and should not be viewed as an alternative source of income or a method for recovering from debt. Recognising that You may be developing a gambling problem is the first step towards regaining control.
20.5 Please bear in mind:
20.5.1 Gambling should be entertaining and not seen as a way of making money.
20.5.2 You should avoid chasing losses.
20.5.3 Only Wager what You can afford to lose.
20.5.4 Keep track of the time and money You spend on gambling.
20.6 If You require further information or assistance, please contact our Customer Support at support@lamabet.com. You may also refer to the "Responsible Gambling" section on the Website, as well as the Responsible Gambling and Self-Exclusion Policy, for detailed guidance and support.
20.6 If You require further information or assistance, please contact our Customer Support at support@lamabet10.com. You may also refer to the "Responsible Gambling" section on the Website, as well as the Responsible Gambling and Self-Exclusion Policy, for detailed guidance and support.
20.7 The Operator is committed to supporting Responsible Gambling initiatives. If You feel that gambling is becoming a problem, We recommend visiting www.responsiblegambling.org for further assistance.
21. Collusion, Сheating, Fraud and Criminal Activity
21.1 The following practices (or any of them) in relation to the Services, including but not limited to:
- Abuse of Bonuses or other promotions; and/or
- Using unfair external factors or influences (commonly known as cheating); and/or
- Taking unfair advantage (as defined below);
- Opening any duplicate Accounts; and/or
- Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you no longer have a wagering requirement, and/or making new deposit(s) while Free Spins features or bonus features are still available in a game; and/or
- Undertaking fraudulent practices or criminal activity (as defined below), constitute "Prohibited Practices" and are strictly prohibited. Engagement in any Prohibited Practice shall constitute a material breach of the Terms.
We will take all reasonable measures to prevent and detect such practices and to identify the relevant players involved. Subject to the foregoing, we shall not be liable for any loss or damage incurred by you as a result of any Prohibited Practices, and any action we may take in response shall be at our sole discretion.
21.2 If You suspect that any person is engaging in a Prohibited Practice, You must report it to Us as soon as reasonably practicable, either by email or by contacting Customer Support.
21.3 You agree that You shall not participate in, or be associated with, any form of Prohibited Practice in connection with Your access to or use of the Services.
21.4 If:
21.4.1 We have reasonable grounds to believe that You have engaged in, or are associated with, any Prohibited Practice (including, but not limited to, information obtained through industry-standard fraud, cheating, and collusion detection systems used by Us, our gaming partners, or suppliers); or
21.4.2 You have placed Wagers and/or played online games with another online gambling provider and are suspected, as a result of such activity, of any Prohibited Practice or other improper conduct; or
21.4.3 We become aware that You have issued a Chargeback or denied any purchase or Deposit made to Your Account; or
20.4.4 in our reasonable opinion, Your continued use of the Services may jeopardise our regulatory status, including our ability to maintain a license from the licensing authority; or
21.4.5 You become bankrupt or subject to analogous proceedings anywhere in the world; then (including in connection with any suspension and/or termination of Your Account), We shall have the right, in relation to Your Account (and/or any other Account held by You within the Company group), to:
- Withhold all or part of the balance; and/or
- Recover from the Account any Deposits, pay-outs, Bonuses, or Winnings affected by or attributable to any of the events listed in this Clause 21.4.
The rights outlined in this Clause 21.4 are without prejudice to any other legal or equitable remedies available to Us under the Terms.
21.5 For the purposes of this Clause:
21.5.1 "Fraudulent practice" means any fraudulent activity carried out by You, or by any person acting on Your behalf or in collusion with You, and includes, without limitation:
- (a) fraudulent Chargebacks or rakeback activity;
- (b) use of a stolen, cloned, or otherwise unauthorised credit or debit card by You or any person participating in the same game;
- (c) collusion with others to gain an unfair advantage (including through Bonus schemes or similar promotions);
- (d) registration of false or misleading Account information; and
- (e) any actual or attempted act deemed by Us to be unlawful, in bad faith, or intended to defraud Us and/or circumvent legal or contractual obligations, regardless of whether such act results in harm.
21.5.2 "Criminal activity" includes, without limitation, money laundering and any criminal offence under applicable laws in the country from which You are accessing the Services, or where Your IP address is registered.
21.5.3 "Unfair advantage" includes, without limitation:
21.5.3.1 Exploiting any fault, loophole, or error in our software or that of any third party used in connection with the Services (including any game);
21.5.3.2 Using third-party software or analytical systems; or
21.5.3.3 Exploiting any error (as defined below), whether to Your advantage or to the disadvantage of Us or other users.
21.6. In order to enforce the provisions of this Article 21 and to exercise its rights under Clauses 21.4 and 21.7, the Company reserves the unrestricted and absolute right, at its sole discretion, to initiate an internal investigation where there are reasonable grounds to suspect the Customer’s involvement in, or association with, any fraudulent conduct, bonus abuse, arbitrage or speculative betting strategies, participant collusion, violation of the Company’s fair play policies, or where there is any indication of compromised integrity or authenticity of a sporting event or its outcome. An internal investigation may be commenced if, in the Company’s reasonable opinion, supported by internal monitoring tools, transactional analysis, reporting mechanisms, or other credible sources, there is a suspicion that the Customer has engaged in any behavior or activity which may undermine the fairness, transparency, or lawful operation of the Services. Such activities may include, but are not limited to: manipulation or exploitation of game mechanics or odds; unauthorized operation of multiple accounts; the use of automated tools or bots; or any attempt to circumvent the intended scope and purpose of these Terms of Service. The Company may, in its sole discretion, extend the duration of the investigation for a period of up to fourteen (14) calendar days, or longer if reasonably necessary to ensure a thorough review of the facts and circumstances. During this period, the Company may request the Customer to provide supplementary documentation, identity verification, transactional history, or any other relevant information in support of the investigation. The Customer expressly acknowledges and agrees that the Company shall not be obligated to disclose the specific reasons for any suspension or investigative action, nor to provide updates regarding the status or progress of the investigation, unless the Company, at its sole discretion, considers such disclosure to be appropriate or necessary.
21.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, online service providers, banks, credit card companies, electronic payment processors, and other financial institutions of Your identity and any suspected Prohibited Practice. You agree to fully cooperate with any investigation into such matters.
22. Intellectual Property
22.1 Ownership and Scope of Rights
All intellectual property rights in and to the Website, including but not limited to its content, structure, underlying code, databases, software, business systems, algorithms, odds, visual interface, design, layout, graphics, logos, trade dress, trademarks, service marks, domain names, and associated materials (collectively hereinafter referred to as the "Proprietary Materials"), are owned by or duly licensed to the Company and/or its affiliates. As between You and the Company, the Company retains sole and exclusive ownership of all right, title, and interest therein.
22.2 Restrictions on Use
Except as expressly authorized in writing by the Company, You shall not:
(a) Copy, reproduce, modify, adapt, distribute, transmit, display, perform, publish, license, reverse engineer, decompile, disassemble, or otherwise exploit any of the Proprietary Materials, in whole or in part;
(b) Use the Company's name, trademarks, trade names, logos, or URL (collectively, the "Marks") in connection with any third-party product or service in a manner that is likely to cause confusion, imply endorsement, or otherwise harm the goodwill associated with the Company; or
(c) Use the Website, or any content therein, for any commercial purpose, including advertising, reselling access, or deriving financial benefit from third parties.
22.3 Use of Accounts and Identifiers
You may not register, display, or use any username, profile name, avatar, or other Account identifiers that incorporate or imitate the Company's Marks or that the Company, in its sole discretion, deems to be offensive, misleading, or infringing. The Company reserves the right to remove, reclaim, or reassign such identifiers at any time without liability.
22.4 No Implied Rights
Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Proprietary Materials or Marks without the express prior written consent of the Company or the applicable rights holder. All rights not expressly granted herein are expressly reserved.
22.5 Linking and Framing
You may not frame, mirror, or deep-link to the Website or any of its content, nor may You incorporate any portion of the Website into another website, platform, or application, without the Company’s prior written consent.
22.6 Monitoring and Enforcement
You agree not to use any robot, spider, scraper, crawler, or other automated or manual means to access, monitor, copy, or extract data from the Website or the Service without the Company’s express written authorization. Any unauthorised access, use, or reproduction of the Proprietary Materials may result in civil or criminal liability, including legal action initiated by the Company or its licensors.
23. Your License
23.1. Subject to these Terms and Your compliance with them, We grant to You a non-exclusive, limited, non-transferable and non-sub-licensable license to access and use the Service for Your personal non-commercial purposes only. Our license to You terminates if Our agreement with You under these Terms ends.
23.2. Save in respect of Your own content, You may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as We expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to You in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
23.3. Any non-compliance by You with this Clause may also be a violation of Our or third parties' intellectual property and other proprietary rights which may subject You to civil liability and/or criminal prosecution
24. Links to Other Websites
24.1. The Service may contain links to third-party websites that are not maintained by, or related to, Us, and over which We have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by Us. Links to such websites do not imply any endorsement by Us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for their availability nor their accuracy, completeness, accessibility and usefulness. Accordingly, when accessing such websites, We recommend that You should take the usual precautions when visiting a new website, including reviewing their Privacy Policy and Terms.
25. Viruses, Hacking and other Offences
25.1 You shall not:
25.1.1. corrupt the Website;
25.1.2. attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
25.1.3. flood the Website with information, multiple submissions or "spam";
25.1.4. knowingly or negligently use any features which may affect the function of the Website in any way, for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
25.1.5. interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
25.1.6. attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities, and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
25.2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your access device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
25.3. The Website is free from malicious software.
26. Alteration of the Website
26.1. We may, at our absolute discretion, alter or amend any product or service (including any Promotional Offer or pricing) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or Wagers already in progress at the time of such amendment. From time to time, We may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
27. Third Party Software
27.1. In order to use the products offered through the Services, You may be required to download and install software supplied by third parties onto Your access device (hereinafter referred to as the “Software”). Software may include, but is not limited to: access device applications, our downloaded casino and poker products, and any promotional, marketing and/or facility applications, products, and software.
27.2. In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (hereinafter referred to as the "Third Party Software Agreement"). In case of any inconsistency between the Terms and any Third Party Software Agreement, the Terms will prevail insofar as the inconsistency relates to the relationship between You and the Operator.
27.3. It is Your responsibility to ensure that any Software is downloaded onto Your access device in a manner compatible with Your own access device's specific setup. For the avoidance of doubt, We shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your access device.
27.4. Notwithstanding that the Services provided via any access device application shall be subject to the Terms, the terms under which any application (hereinafter referred to as the "App") is downloaded or installed onto Your access device shall be governed by the agreement entered into between You and the supplier of the relevant App, but in case of any inconsistency between the Terms and any such agreement, the Terms will prevail insofar as the inconsistency relates to the relationship between You and the Operator.
28. Your Personal Information
28.1 All information on Your Customer Account held by Us is securely data warehoused and remains confidential except where otherwise stated in the Terms (including, for the avoidance of doubt, the Privacy Policy).
28.2 We are required by law to comply with data protection requirements in the way in which We use any personal information collected from You in Your use of the Services. We therefore take our obligations in relation to the way in which We use Your personal information very seriously.
28.3 Prior to Your use of and when You use the Services, it will be necessary for us to collect certain information about You, including Your name and date of birth, Your contact details, and may also include information about Your marketing preferences (all of which shall be known as "Your Personal Information").
28.4 By providing Us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
28.4.1 for the purposes set out in the Terms (including the Privacy Policy); and
28.4.2 for other purposes where We (including a payment processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees, and agents for these purposes, for example to our providers of postal services, marketing services and Customer Support agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
28.5 We may retain copies of any communications that You send to Us (including copies of any emails) in order to maintain accurate records of the information that We have received from You.
29. Use of "COOKIES" on the Website
29.1 The Website may use 'cookies' to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Customer Account to Wager or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that We can identify where Customers have encountered technical problems on the Website, and therefore help Us improve Our Customers' experience.
29.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within Our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.
30. Dispute Resolution Provisions
30.1. Initial Dispute Resolution Process
30.1.1. In the event of any dispute arising between Customers and relating directly to the Services provided by the Company, the Company shall make reasonable efforts to assist the Customers in reaching an amicable resolution. Such efforts shall be conducted in private, and all communications shall remain confidential. The Customers agree to engage in good faith discussions to resolve any dispute or disagreement related to their use of the Services.
30.1.2. If the Customers fail to resolve the matter through such discussions, the dispute may be escalated to the Customer Support for further assistance. If the Customer Support fails to resolve the dispute within ten (10) calendar days from the date the matter was referred, the dispute may be escalated to a Customer support manager for further resolution.
30.2. Escalation to Arbitration
30.2.1. If the dispute remains unresolved after the escalation process outlined above, the Company, at its sole discretion, may refer the dispute to binding arbitration in accordance with these Terms. The Company shall not initiate arbitration proceedings until the earlier of the following events:
(a) A written joint conclusion from the Customer Support team managers, indicating that an amicable resolution through continued negotiation is unlikely, or
(b) Thirty (30) days from the date the matter was escalated to the Customer Support managers.
30.2.2. Disputes involving amounts exceeding two thousand United States Dollars (US$2,000) will be reported to the Gaming Board of Anjouan in accordance with applicable law.
30.3. Dispute Resolution Mechanism
30.3.1. Notwithstanding the foregoing, any dispute arising under or in connection with these Terms shall be governed by the following provisions:
- (a) The Company, at its sole discretion, reserves the right to seek injunctive relief from any court of competent jurisdiction to prevent the disclosure of its confidential information.
- (b) All other disputes arising under or in connection with the Services shall be exclusively referred to and resolved by the Gaming Board of Anjouan. The decision, award, and/or determination made by the Gaming Board of Anjouan shall be final and binding upon both parties, and judgment may be entered in any court of competent jurisdiction to enforce such decision.
- (c) In the event of disputes between Customers, You acknowledge and agree that the random number generator (RNG) shall determine the randomly generated events required for the Services. If a conflict arises between the result displayed in the Software (as installed and operated on your hardware) and the result displayed on the Company’s server, the result on the Company’s server shall take precedence in all circumstances. You further acknowledge that the Company’s records shall be the final authority in determining the terms of Your use of the Services, and the Company is not obligated to consider any dispute concerning its decisions in this regard. This provision does not affect any rights or remedies you may have under applicable law or equity.
- (d) All claims or disputes must be submitted in writing within seven (7) calendar days of the original transaction or event that gave rise to the dispute. All claims or disputes should be raised with the Customer Support department at support@lamabet.com
- (d) All claims or disputes must be submitted in writing within seven (7) calendar days of the original transaction or event that gave rise to the dispute. All claims or disputes should be raised with the Customer Support department at support@lamabet10.com
- (e) The proceedings under this article shall be confidential to the extent permitted by applicable law. The parties agree not to disclose the existence, content, or results of any proceedings conducted under this article, and any materials submitted in connection with such proceedings shall not be admissible in any other proceeding, except as required by law or in connection with the enforcement of a decision or award.
30.4. Preservation of Legal Rights
30.4.1. This article shall not limit or affect any rights or remedies You may have under applicable law or equity. By agreeing to these Terms, You consent to the jurisdiction of the Government of the Autonomous Island of Anjouan, Union of Comoros, for the resolution of any disputes arising from or in relation to the Services. In such cases, the hearing may be conducted publicly, in accordance with applicable law.
30.5. Disputes with the Company
30.5.1. Dispute Resolution for Company-Related Issues
With respect to any disputes between Customers and the Company, You acknowledge and agree that the random number generator (RNG) shall determine the randomly generated events required for the Services. In the event of a conflict between the result displayed in the Software (as installed and operated on Your hardware) and the result displayed on the Company’s server, the result on the Company’s server shall prevail. You further agree that the Company’s records shall serve as the final and binding authority in determining the terms of Your use of the Services. You shall have no right to dispute the Company’s decisions with respect to such matters.
30.5.2. Investigation by Gaming Board of Anjouan
In the event of any dispute between Customers and the Company, the Customer shall have the right to request an investigation by the Gaming Board of Anjouan pursuant to the dispute statute. The determination and/or award made by the Gaming Board of Anjouan in relation to any investigation concerning the Services shall be final and binding upon both parties, and judgment may be entered in any court of competent jurisdiction to enforce the same.
30.6. General Dispute Provisions
30.6.1. Submission of Claims or Disputes
30.6.1.1. Claims or disputes arising under or in connection with these Terms must be submitted in writing within seven (7) calendar days of the original transaction or event giving rise to the dispute. Such claims or disputes should be directed to the Customer Support at support@lamabet.com
30.6.1.1. Claims or disputes arising under or in connection with these Terms must be submitted in writing within seven (7) calendar days of the original transaction or event giving rise to the dispute. Such claims or disputes should be directed to the Customer Support at support@lamabet10.com
30.7. Limitation of Liability for Complaints Handling
The Company shall bear no liability, whether in contract, tort, statute, or otherwise, for any acts or omissions arising out of or in connection with its handling of complaints, including failure to respond, delays in resolution, or decisions made. No correspondence or engagement by the Company shall be construed as an admission of fault, liability, or legal responsibility.
31. Assignment
Neither these Terms nor any of the rights or obligations hereunder may be assigned by You without the prior written consent of Us, which consent will not be unreasonably withheld. We may, without Your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Services by posting written notice to this effect on the Website.
32. Severability
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
33. Indemnification and Breach of Terms
33.1 You agree to fully indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, contractors, affiliates, and suppliers from and against any and all losses, liabilities, damages, costs, expenses, claims, and demands (including reasonable legal fees), however caused and whether or not foreseeable, arising out of or in connection with:
33.1.1 Your access to or use of the Services, including by any third party using Your username and password, whether authorized or not; and/or
33.1.2 any breach by You of any provision of these Terms.
33.2 In the event of a breach of these Terms by You, the Company reserves the right, at its sole discretion and without prejudice to any other remedies available, to notify You using Your registered contact details and request that You cease the offending act or omission and/or remedy the breach. Such notice shall not be a prerequisite to the suspension or termination of Your Customer Account, which may occur without prior warning if deemed necessary by the Company.
33.3 The Company reserves the right to disable, suspend, or revoke any user identification code or password, whether chosen by You or assigned by the Company, at any time, if, in the Company’s reasonable opinion, You have failed to comply with any provision of these Terms.
33.4 Without prejudice to any other rights or remedies available to the Company, in the event of Your breach of these Terms, the Company shall be entitled to recover from Your Account Balance any Available Balance, up to the amount of any reasonably substantiated losses, costs, or liabilities incurred by the Company in connection with such breach, including but not limited to those described under Article 15 of these Terms.
34.Entire Agreement
34.1 The Terms and any document expressly referred to in them represent the entire agreement between You and Us and supersede any prior agreement, understanding or arrangement between You and Us, whether oral or in writing.
34.2 We each acknowledge that neither of Us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between Us except as expressly stated in the Terms.
34.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in the Terms.
35. Third Party Rights
35.1 Unless expressly stated otherwise in these Terms, no person or entity who is not a party to these Terms shall have any right to enforce any provision hereof.
It is strictly prohibited for Customers to transfer any assets or items of value of any kind to any third party. This includes, but is not limited to, the transfer of ownership of Customer Account(s), Winnings, Deposits, Wagers, rights and/or claims related to such assets — whether legal, commercial, or of any other nature.
Such prohibition expressly includes, but is not limited to, any form of encumbrance, pledge, assignment, usufruct, trade, brokerage, hypothecation, or gift — whether carried out independently or in collaboration with a fiduciary, trustee, third party, company, individual (natural or legal person), foundation, and/or association, in any manner or form.
36. General Provisions
36.1. Term of agreement.
These Terms shall take effect as of the date set forth in Clause 3.1 herein and shall remain valid, binding, and in full force for the entire duration during which You access or use the Services and/or are a Customer or visitor of the Website. For the avoidance of doubt, the termination, suspension, or deactivation of Your Customer Account, for any reason whatsoever, shall not affect the continued applicability and enforceability of any provisions of these Terms which, by their nature, are intended to survive such termination, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
36.2. Gender
Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
36.3. Waiver
No waiver by Us, whether by conduct or otherwise, of a breach or threatened breach by You of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by Us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of Us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
36.4. Acknowledgement
By hereafter accessing or using the Service, You acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, You hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
36.5. Language
In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
36.6. Governing Law
These Terms, including the Privacy Policy, Responsible Gambling and Self-Exclusion Policy, AML Polycy, KYC Policy, Bonus Policy, Сookies Policy, and any other policies, rules, guidelines, or codes of conduct that may be adopted and published by the Operator on the Website from time to time, as well as the legal relationship between the parties, shall be governed by and construed in accordance with the laws of the Autonomous Island of Anjouan, Union of Comoros.
By accepting these Terms, You expressly and irrevocably consent to the exclusive jurisdiction of the courts located in the Autonomous Island of Anjouan, Union of Comoros, for the resolution of any disputes, claims, or matters arising out of or in connection with Your use of the Services, including those related to Internet or mobile gaming.
36.7. No Class Action
You irrevocably agree to waive any and all rights You may have to participate or be a party to, a class of claimants, in any lawsuit, arbitration or any other proceeding against Us arising from, related to or connected with these Terms or any Service provided.
37. Contact Us
The Operator can be contacted by e-mail at support@lamabet.com
The Operator can be contacted by e-mail at support@lamabet10.com
Please note that all calls may be recorded for training and security purposes.
If You are concerned about Your gambling practices, there are a number of Responsible Gambling guidelines You may find useful:
- Consider how long You wish any Wagering session to last before commencing, and be sure to keep an eye on the clock.
- Try not to let gambling interfere with Your daily responsibilities.
- Gambling is not advised if You are recovering from any form of dependency or if You are under the influence of alcohol or any other substance, including some prescription medication. We recommend that You consult Your General Practitioner for more information.
- Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
Additional provisions:
A) Additional Provisions to Article "5. Restricted Use"
A.1. Customers residing in the Restricted Countries, as enumerated in Subclause 5.1.2 of Clause 5.1 of these Terms, are expressly prohibited from making Deposits and participating in real money games.
A.2. No Bonuses shall be provided to Customers located in Sweden, including, but not limited to, participation in any promotional programs, receipt of VIP rewards, or the exchange of comp points.
A.3. The Company makes no representations or warranties regarding the successful processing of Withdrawals or Refunds in the event that a Customer is found to be in violation of the Restricted Countries policy, as set forth in Subclause 5.1.2 of Clause 5.1 of these Terms. The Company explicitly reserves the right to withhold the processing of any Winnings or Refunds should the Customer be in breach of the aforementioned Restricted Countries policy.
B) Additional Provisions to Article "11. Withdrawal of Funds"
B.1.Please be advised that, when submitting transactions via Bank Transfer, the Company disclaims any and all representations, warranties, or guarantees — whether express or implied — regarding the successful processing or completion of any banking transactions (including, without limitation, credit card transactions). The approval, execution, and settlement of such transactions are governed solely by the internal policies, compliance protocols, and discretionary determinations of the issuing banks of the respective payment instruments, which retain full authority to block, suspend, delay, or decline any transaction at any time and without prior notice.
The internal operating currency of the Website is the Euro (EUR). Consequently, if You conduct transactions in a currency other than EUR, the amount ultimately charged to Your payment card (including credit cards) may differ from, and may exceed, the amount displayed at the time of the transaction due to currency conversion procedures, exchange rate fluctuations, and related processing adjustments applied by your issuing bank and/or the Company’s payment processing system.
All Bank Transfer Withdrawals shall be processed within five (5) Business Days, in accordance with Clause 11.14 of the Terms of Use. Please note that You are not permitted to request a Bank Transfer for Withdrawals denominated in United States Dollars (USD).
B.2. Available currencies:
Fiat:
EUR, USD, AUD, NZD, PLN, CAD, NOK.
Crypto:
BTC, BCH, LTC, ETH, XRP, DOGE, USDTT, USDTE.
C) Additional provisions to Article "21. Collusion, Cheating, Fraud, and Criminal Activity"
C.1. The Company has established stringent anti-fraud provisions and employs a variety of anti-fraud tools and techniques. In addition to subclause 21.5.1 of clause 21.5 of these Terms, the Company reserves the right to take appropriate action in the event the Customer is suspected of engaging in fraudulent activities, including, but not limited to:
- participating in any type of collusion with other Customers;
- developing strategies aimed at gaining unfair winnings;
- committing fraudulent actions against other online companies or payment providers;
- engaging in chargeback transactions with a credit card or denying payments made;
- creating two or more Customer Accounts;
- low-risk roulette play, where the Customer wagers equal stakes on both black/red or even/odd, covering 25 or more out of 37 numbers on the table (placing wagers on black/red only covers 36 of 37 possible numbers);
- other types of cheating, or if the Customer becomes bankrupt in their country of residence. In such cases, the Company reserves the right to terminate the Customer’s account and suspend all withdrawals. This decision is at the sole discretion of the Company, and the Customer will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform applicable regulatory bodies of fraudulent actions performed by the Player.
C.2. In the event of a chargeback on the Customer’s Account, the Company reserves the right to:
- charge the Customer an amount equivalent to the Customer’s available balance to compensate for damages and expenses incurred as a result of the chargeback;
- claim further damages and financial losses from the Customer by contacting them via one of the methods provided during the registration process (e.g., phone, email, etc.);
- close the Customer’s account and/or discard any winnings gained as a result of such act or attempt.
C.3. The Company has zero tolerance for advantage play. Any Customer who attempts to gain an advantage from the Company’s welcome offers or other promotions agrees that the Company reserves the right to void Bonuses and any Winnings from such bonuses for the following reasons:
- use of stolen cards;
- Chargebacks;
- creating more than one Customer Account to gain an advantage from Company promotions;
- providing incorrect registration data;
- any other actions that may harm the Company.
C.4. The Company reserves the right to close Your Customer Account and refund the amount in Your Account Balance, subject to the deduction of relevant Withdrawal charges, at the Company’s absolute discretion and without any obligation to state a reason or provide prior notice.
C.5. In order to verify the Customer’s Account, Company management requires documents (ID, payment system details, utility bills, etc.) in the Latin or Cyrillic alphabet. If the Customer is unable to provide documents in the aforementioned alphabets, the Company reserves the right to request video verification where the Customer shows their documents.
C.6. The Company reserves the right to retain payments if there is suspicion or evidence of manipulation of the Company’s system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated or attempted to manipulate the Company’s system. The Company reserves the right to terminate and/or change any games or events offered on the Website.
C.7. Should you become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report any errors or incompleteness to the Company immediately. Should You fail to fulfill such obligations, the Company has the right to seek full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
C.8. Any deposit must be Wagered three times (the Customer must place Wagers three times the Deposit amount) before the Withdrawal of funds connected to this Deposit is available. In case several deposits were made with no gaming activity, the Customer must Wager the total amount of these Deposits prior to withdrawal. Otherwise, the Company reserves the right to charge a fee for processing the Deposit and Withdrawal, at the sole discretion of the Company.
C.9. The Company is not a financial institution and should not be treated as such. Your Customer Account will not bear any interest, and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
C) Additional Article “38. Availability of Games”
Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.
Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of Winnings.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
In addition to the above, Street Fighter Video Slot is not available for the following countries:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries:
Cuba, Jordan, Turkey, Saudi Arabia.
Planet of the Apes Video Slot is not available in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot is not available in the additional jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
Narcos Video Slot is not available in the following territories:
Indonesia, South Korea.
Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Poland, Slovakia and Slovenia.
Customers from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Company will make reasonable efforts to prevent Customers from these countries to reach the games, but if Customers from any of the stated countries would win the jackpot, the jackpot win will be annulled.
Customers from Canada are not eligible to play the games from NYX.
C) Additional Article “39. Fees and Taxes”
You are fully responsible for paying all fees and taxes applied to Your Winnings according to the laws of the jurisdiction of Your residence.
C) Additional Article “40. Game Rules”
By accepting these Terms You confirm that you know and understand the rules of the games offered on the Website. It is at Your discretion to familiarise Yourself with the theoretical payout percentage of each game.